Frequently Asked Questions:
Can I bring food and drink?
You are welcome to bring in whatever food and drink you would like. Our staff is not allowed to prepare, handle, or cork any food or drink items brought into the store.
What if I need extra time?
A designated class time will be provided (for any class project, they range from 2-3 hours depending on the class) – extra classroom time requested past the designated time will be $10 per half hour.
What should I wear to class?
Appropriate Attire for the Occasion: We ask that participants wear closed toe shoes while creating their piece to avoid sharp objects. Safety goggles will be provided for those who do not wear glasses or who want to avoid damage to their personal glasses. Eye protection must be worn while cutting glass to avoid injury.
What should I do if I get a cut or scrape?
In the event of cuts/scrapes from the glass we do have a first aid kit on-site. Although we try to teach students with a regard to safety 1st, it is not uncommon especially when first learning how to handle glass to get cuts and scrapes.
Please keep in mind during all the classes offered, we work with sharp glass. For insurance and liability purposes, anyone under age 16 must be accompanied by an adult during the class. Adult and child (no matter what age) must both be paying participants for class and may be required to sign a release form. For students that are 16 & 17 years old, parent must sign release waiver with teen, but teen may take class alone. Minimum age is class specific, but the average minimum age is 10-12. Walk-in students can be as young as 6, again with a parent present and release form signed. Children under the age of 10 may require assistance with cutting glass or use pre-cut glass due to hand muscle strength development.
Is the class limited to just the use of stained glass?
Stained glass mosaics sometimes consist of mixed media. It isn’t uncommon to mix the glass with costume jewelry, stones, beads, marbles, and other materials to make mosaic art. We do offer some of these materials for use for free or at minimal additional cost, but you are also welcome to bring any pieces that you feel you might want to add to your artwork. Please also be aware that in beginner class parties we are limited to a 2-3 hour timeframe and adding additional materials can increase or decrease the time it takes to make a piece of mosaic art.
Can I use a pattern?
We offer several fun patterns to choose from depending on the project chosen. They can be transferred onto your piece to provide you with an outline to start from.
What are payment options at the Studio?
We accept all forms of payment. We process cards via Square Card Readers in-house.
We need advance notice, preferably 2 weeks ahead of time but with a minimum 7 day notice to schedule a private group class to guarantee your requested date – a credit card number will be retrieved with the understanding that it will be charged ASAP for a non-refundable deposit of $50. This goes towards the final bill, not an additional charge.
We need the guaranteed number of students (and roster) provided at least 4 days before class to properly set up group materials. A minimum of 4 participants must be guaranteed to host a private party. Everyone in the studio must be a paying participant.
REFUND, CANCELLATION & RESCHEDULING POLICY
- Refunds: All reservations made online, in the store, or over the phone are non-refundable
- Cancellations: We require a 12-hour notice for cancellation. Cancellations will receive Glass Class credit for the paid amount to be used at a later date. Cancellations with less than 12-hour notice and no-shows forfeit their deposit/registration fee. Cancellations may be made by email to email@example.com or Phone/Text Message 865-805-8364
- Inclement Weather: In the event of inclement weather we may reschedule or provide Glass Class credit.
- Rescheduling Private Parties: We require a 5-day notice for cancellation or rescheduling of a private group party. If cancellation is provided 5 or more days prior to your party, you will receive Glass Class credit for the amount of the paid deposit. Cancellations with less than 5 day notice will forfeit the deposit amount.
FINE PRINT …Terms apply to all individual classes at the Studio. As a courtesy to others, please read and comply. 1. Your class will start on time. Please be on time and prepared. 2. Everyone who is present for a class must be enrolled in that class. 3. Payment is required when you register for a class. When you register, we reserve that space and purchase supplies for you. See cancellation policies above. 4. Please wear closed toe shoes. 5. Our primary goal is for you to have a fun, creative, stress-free time.
Individual Class cancellation policies: In order to keep class costs low for all, we make no exceptions to these policies for any reason. There is a lot of time, effort, and personnel that goes into planning, prepping, staffing and buying supplies for each class, and therefore we cannot change these policies for anyone, for any reason. Plus when there’s wait lists for classes, it’s not fair to the folks that could have joined the class but weren’t able to due to the class being sold out. Think of this like a concert ticket, if you don’t show up, the concert doesn’t get to be replayed personally for you at a different time. We appreciate your understanding. If student cancels due to ANY reason: If student cancels class OUTSIDE of 2 days prior to class date, student will receive studio credit for another class or toward anything else available for purchase in the studio. Cancellations/attempts to transfer INSIDE 2 days prior to class or no-shows will lose class fee – no credits, no transfers – GROUPON will be forfeited and redeemed. Call studio directly in the event of any cancellations 865-337-5157, text 865-805-8364, email firstname.lastname@example.org; or send us a msg. via IM Facebook
If studio cancels due to low enrollment: In the event that we cancel a class due to low enrollment, those who have registered will be given studio credit in the amount they paid for class. The credit can be used for another class or to go toward anything else available for purchase. Cancellations are made 1-2 days prior to the beginning of class if necessary. If a class is cancelled, we are not responsible for reimbursing travel costs or other reservation fees.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable staff of artists are available to answer your questions. Please call the studio at 865-337-5157. If someone isn’t available leave a voicemail and we will return your call asap. We are also available via Facebook IM and via email.